“How a labor marketplace built trust across 15,000+ users with reliable file uploads”
Near 100% upload success rate • Verified on-site attendance • Increased repeat business
About Sweeps
Sweeps is a labor marketplace for moving, odd jobs, and more. The platform connects local workers with homeowners and businesses, serving over 5,000 workers and 10,000+ customers.
In a marketplace built on trust, visual verification matters. All members have profile photos, onboarding videos, and can create and upload files throughout their workflow.
How they measure success: Successful jobs completed.
“Developer and user friendly attachments.”
Morris Gelblum
Founder, Sweeps
The Challenge
Before implementing Filestack, Sweeps faced a fundamental trust problem.
The team needed easy, multiplatform file uploads for photos, timeclocks, timesheets, and general file uploads. Without reliable photo capture across web and mobile, there was no way to verify worker identity or confirm on-site attendance.
“Lack of trust without profile photos, timeclock photos, etc.”
Morris Gelblum
Founder, Sweeps
Trust Issues
Lack of trust without profile photos or timeclock verification.
Multiplatform Needs
Needed consistent uploads across web, iOS, and Android.
Verification Gap
No way to verify worker identity or on-site attendance.
The Solution
Why Sweeps Chose FilestackWhen evaluating solutions, Sweeps considered both third-party options and building in-house. The deciding factors were clear:
IntegrationSweeps integrated Filestack’s File Picker into their Ruby on Rails app along with Turbo on iOS and Android, giving them consistent upload functionality across all platforms. For teams building cross-platform applications, Filestack’s File Picker provided the perfect drop-in solution, handling the complexities of camera access, file selection, and cloud storage across different devices. |
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The Results
Measurable improvements
Since implementing Filestack, Sweeps has seen concrete results:
✓ Near 100% success rate on profile photos
✓ Timeclock photos now required
100% Success Rate
Near 100% success rate on profile photos.
Verified Attendance
Timeclock photos now required, solving on-site verification.
Increased Trust
More trust throughout the system and increased repeat business.
Solving a critical problem
“We were not sure whether workers were on-site, timeclock photos solve that problem.”
Morris Gelblum
Founder, Sweeps
Unexpected benefits
What started as a solution for profile photos evolved into something bigger. Reliable uploads created a ripple effect across the entire platform.
“More trust throughout the system”
Morris Gelblum
Founder, Sweeps
When workers and customers can see verified photos at every touchpoint, it changes how they interact with the marketplace. Trust compounds.
User Experience
The “aha” moment
For many teams, file uploads start as a single use case. But once the infrastructure is reliable, new possibilities open up. Sweeps discovered that photo-based workflows could extend far beyond their original scope.
“We realize more and more of our system can be done via users taking photos and uploading documents. i.e. posting jobs with a photo, submitting timesheets and timeclocks with photos.”
Morris Gelblum
Founder, Sweeps
This is a pattern we see often: teams implement Filestack for one workflow, then realize the same reliability can power features they hadn’t planned for.
Most valuable feature
The File Picker has had the biggest positive impact on their workflow. For a platform serving users across web, iOS, and Android, having a consistent upload experience matters. The File Picker abstracts away the complexity of handling uploads across different devices and network conditions.
Serving customers better
At the end of the day, file handling is invisible when it works. Users don’t think about uploads – they think about getting their job done.
“Fast, trustworthy attachments”
Morris Gelblum
Founder, Sweeps
That’s the goal: infrastructure that disappears into the background while making every interaction feel seamless.
Driving Business Growth
For a labor marketplace, repeat business is the ultimate metric. It means workers delivered, customers were satisfied, and the platform facilitated a successful transaction. Reliable file uploads play a quieter role here than you might expect – but when profile photos, timeclock verification, and document sharing all work without friction, the entire experience feels more professional.
Building Trust
By verifying on-site attendance through reliable photo uploads, Sweeps eliminated “he-said-she-said” disputes, creating a transparent marketplace where homeowners feel secure.
Repeat Business
“Increased trust and repeat business” When customers trust the platform, they return. The reliability of the upload experience directly correlates to user satisfaction and higher Lifetime Value (LTV).
Operational Scale
The File Picker is now indispensable for Sweeps’ operations. It’s no longer a feature—it’s infrastructure.
Looking Forward
Sweeps sees Filestack as central to their mobile-first strategy. Their workers are in the field, not at desks. Every interaction happens on a phone, often on unpredictable networks. That’s where upload reliability matters most.
Areas they’re focused on next:
➜ Faster uploads, uploads in the background
➜ More and more photo and file based work on mobile particularly
As their platform grows, so does their reliance on photo and document-based workflows. The foundation they’ve built with Filestack scales with them.